Diploma of Community Services



This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.


At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)


To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.


No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Core Units


CHCCCS007 Develop and implement service programs

CHCCOM003 Develop workplace communication strategies

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

CHCDIV003 Manage and promote diversity

CHCLEG003 Manage legal and ethical compliance

CHCMGT005 Facilitate workplace debriefing and support processes

CHCPRP003 Reflect on and improve own professional practice

HLTWHS004 Manage work health and safety

Elective Units

Group A electives – CASE MANAGEMENT specialisation 

CHCCCS004 Assess co-existing needs

CHCCSM004 Coordinate complex case requirements

CHCCSM005 Develop, facilitate and review all aspects of case management

CHCCSM006 Provide case management supervision

CHCCSM007 Undertake case management in a child protection framework



Group B electives – SOCIAL HOUSING specialisation 

CHCADV004 Represent organisation in court or tribunal

CHCSOH002 Manage and maintain tenancy agreements and services

CHCSOH008 Manage head lease

CHCSOH009 Develop quality systems in line with registration standards

CHCSOH011 Develop social housing enterprise opportunities

CHCSOH012 Acquire properties by purchase or transfer

CPPDSM5005A Contribute to a detailed property feasibility study

CPPDSM5013A Develop a tenancy mix strategy

CPPDSM5022A Implement asset management plan

CPPDSM5026A Manage a consultant property project team

CPPDSM5034A Monitor performance of property or facility portfolio

CPPDSM6007A Develop lifecycle asset management plan



Group C electives – STATUTORY & FORENSIC CHILD, YOUTH & FAMILY WELFARE specialisation 

CHCCCS004 Assess co-existing needs

CHCCSL001 Establish and confirm the counselling relationship

CHCCSM005 Develop, facilitate and review all aspects of case management

CHCCDE011 Implement community development strategies

CHCDEV001 Confirm client developmental status

CHCMHS013 Implement trauma informed care

CHCPRT001 Identify and respond to children and young people at risk

CHCPRT003 Work collaboratively to maintain an environment safe for children and young people



Other electives 

CHCADV002 Provide advocacy and representation services

CHCADV003 Represent clients in court

CHCADV005 Provide systems advocacy services

CHCAGE001 Facilitate the empowerment of older people

CHCAOD004 Assess needs of client with alcohol and other drugs issues

CHCAOD005 Provide alcohol and other drug withdrawal services

CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management

CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues

CHCAOD009 Develop and review individual alcohol and other drugs treatment plans

CHCCCS003 Increase the safety of individuals at risk of suicide

CHCCCS009 Facilitate responsible behaviour

CHCCCS019 Recognise and respond to crisis situations

CHCCCS024 Support individuals with autism spectrum disorder

CHCCDE007 Develop and provide community projects

CHCCDE008 Support community action

CHCCDE009 Develop and Support community leadership

CHCCDE010 Develop and lead community engagement strategies to enhance participation

CHCCDE012 Work within organisation and government structures to enable community development outcomes

CHCCDE015 Develop and implement a community renewal plan

CHCCOM004 Present information to stakeholder groups

CHCCSL002 Apply specialist interpersonal and counselling interview skills

CHCCSL003 Facilitate the counselling relationship and process

CHCCSL007 Support counselling clients in decision-making processes

CHCDEV003 Analyse client information for service planning and delivery

CHCDFV006 Counsel clients affected by domestic and family violence

CHCDFV007 Work with users of violence to effect change

CHCDIS005 Develop and provide person-centered service responses

CHCDIS006 Develop and promote positive person-centered behaviour supports

CHCDIS008 Facilitate community participation and social inclusion

CHCDIS010 Provide person-centered services to people with disability with complex needs

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCEDU002 Plan health promotion and community intervention

CHCEDU003 Provide sexual and reproductive health information to clients

CHCEDU004 Develop, implement and review sexual and reproductive health education programs

CHCEDU009 Provide parenting, health and well-being education

CHCFAM001 Operate in a family law environment

CHCFAM003 Support people to improve relationships

CHCFAM004 Facilitate changeovers

CHCFAM005 Facilitate and monitor contact

CHCFAM006 Assist families to self-manage contact

CHCGRP002 Plan and conduct group activities

CHCINM001 Meet statutory and organisation information requirements

CHCLLN001 Respond to client language, literacy and numeracy needs

CHCMGT001 Develop, implement and review quality framework

CHCMGT002 Manage partnership agreements with service providers

CHCMGT003 Lead the work team

CHCMGT004 Secure and manage funding

CHCMGT006 Coordinate client directed services

CHCMHS001 Work with people with mental health issues

CHCMHS002 Establish a self-directed recovery relationship

CHCMHS003 Provide recovery oriented mental health services

CHCMHS004 Work collaboratively with the care network and other services

CHCMHS005 Provide services to people with with co-existing mental health and alcohol and other drugs issues

CHCMHS006 Facilitate the recovery process with the person, family and carers

CHCMHS008 Promote and facilitate self advocacy

CHCMHS011 Assess and promote social, emotional and physical wellbeing

CHCPOL002 Develop and implement policy

CHCPOL003 Research and apply evidence to practice

CHCPRP001 Develop and maintain networks and collaborative partnerships

CHCPRP003 Reflect on and improve own professional practice

CHCPRP004 Promote and represent the service

CHCPRP005 Engage with health professionals and the health system

CHCPRT002 Support the rights and safety of children and young people

CHCPRT008 Provide supervision in a secure system

CHCSET001 Work with forced migrants

CHCSET002 Undertake bicultural work with forced migrants in Australia

CHCSOH001 Work with people experiencing or at risk of homelessness

CHCYTH001 Engage respectfully with young people

CHCYTH004 Respond to critical situations

CHCYTH005 Develop and implement procedures to enable young people to address their needs

CHCYTH010 Provide services for young people appropriate to their needs and circumstances

CHCYTH012 Manage service response to young people in crisis

HLTAID006 Provide advanced first aid

BSBATSIW515 Secure funding

BSBFIM501 Manage budgets and financial plans

BSBHRM506 Manage recruitment selection and induction processes

BSBHRM513 Manage workforce planning

BSBINN601 Lead and manage organisational change

BSBMGT404 Lead and facilitate off-site staff

BSBMGT502 Manage people performance

BSBMGT516 Facilitate continuous improvement

BSBMGT605 Provide leadership across the organisation

BSBPMG511 Manage project scope

BSBPMG512 Manage project time

BSBPMG513 Manage project quality

BSBPMG514 Manage project cost

BSBPMG515 Manage project human resources

BSBPMG516 Manage project information and communication

BSBPMG519 Manage project stakeholder engagement

BSBPMG522 Undertake project work

BSBPUB504 Develop and implement crisis management plans

BSBRSK501 Manage risk

BSBWOR403 Manage stress in the workplace

BSBWOR502 Lead and manage team effectiveness

CPPSEC3013A Control person using empty hand techniques

PSPGOV506A Support workplace coaching and mentoring

TAEDEL502A Provide advanced facilitation practice